FAQ’s

Browse F.A.Q. Topics

Delivery & Returns

  • How can i make a return or exchange?
    In general, articles are accepted for credit or exchange if returned in saleable condition within your store's designated timeframe. If you have any questions regarding returns or exchanges, please contact the store nearest you. To locate a store, go to the "Store Location" link on the bottom navigation bar.

Discounts

  • Does Sunsource offer discounted products?
    Instant savings are available on many Sunsource products and are automatically reflected towards the purchase price where available.
  • How do I use eCoupons?
    eCoupons can be applied to your purchase by copying and pasting the eCoupon code into the eCoupon field in your shopping cart.
  • Can I use multiple eCoupons for one purchase?
    No, only one eCoupon can be applied to each unique purchase. However, eCoupons can be used with any available instant savings offer.

Online Shopping

  • How do i place an order on SUNSOURCE.COM.MT ?
    Ordering on sunsource.com.mt is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING BAG" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
  • How do I check my order status?
    Yes, you can view the status of your order in one of two ways: If you are a registered Lenovo.com customer, simply login to your account and click View my orders.
  • How long will items stay in my shopping cart?
    Any products in your cart will remain there for 14 days – even if you navigate away from the cart. Items in your cart will not be removed even if your close your current browser session.
  • Will sunsource confirm my order?
    A confirmation e-mail is automatically generated and sent to your designated inbox upon placement of any order with Sunsource.
  • Can I change or cancel my order after it has been placed?
    Sunsource cannot guarantee cancellation or change to an order once it has been received. All cancellation requests will be reviewed to determine eligibility. Products that have already shipped or started the manufacturing process cannot be cancelled.
  • Why was my order placed on hold?
    There are a number of reasons why an order may be placed on hold, among these are: - Shipping and billing address do not match and your bank has not been contacted to correct - An issue with credit card such as the card has been declined - Issue with Sunsource inventory
  • Why was my order cancelled?
    There are a number of reasons why an order may be cancelled, among these are: - Shipping and billing address do not match and your bank has not been contacted to correct - An issue with credit card such as the card has been declined - Issue with Sunsource inventory - Website/pricing error on product(s) purchased - Fraud

Payment

  • What payment methods can I use?
    Sunsource offers a variety of payment options for purchases made on sunsource.com.mt, including: - VISA, Mastercard credit cards - Paypal

Product Faq's

  • Texture wall panels FAQ’s
    If you have any questions that aren’t answered by the below FAQ, please feel free to get in contact with us.

    WHAT SIZE ARE TEXTURE PANELS

    Approximately 3.3m x 1.3m depending on the pattern.

    HOW HEAVY ARE TEXTURE PANELS?

    Approximately 8 kg per m² depending on the style selected.

    WHAT THICKNESS ARE TEXTURE PANELS?

    The panels are approximately 4mm thick on average and they take on the relief of the original material which averages approximately 25mm depending on the pattern.

    HOW MANY TEXTURE PANELS DO I NEED?

    Please provide us with the dimensions of the area you wish to cover and our Technical Department can produce a panel layout scheme to quantify this, and also to assist your installers on site.

    WHAT ARE TEXTURE PANELS MADE FROM?

    Approximately 50 to 55% of the content is natural minerals, oxides and pigments which provides the superb feel and look. The high strength and robustness is provided by the inclusion of glass reinforced polyester which also allows it to flex.

    DO TEXTURE PANELS REQUIRE SPECIALIST INSTALLERS?

    No.  We provide detailed instructions to the installers and offer our support to ensure your panels are fitted successfully on your project like many of others before them. We do also offer our own installation services should you require.

    ARE TEXTURE PANELS QUICK TO INSTALL?

    Yes – very! For example you can cover a large area of wall in a single night shift if required enabling the shop to trade uninterrupted in the day. And whenever you install the result is that your interior is up and functioning very quickly or overnight !

    HOW ARE TEXTURE PANELS INSTALLED?

    Panels are basically screw-fastened to the substrate and joints and fixing locations are then disguised with the compound and colours we supply.

    ARE TEXTURE PANELS EASY TO INSTALL?

    Typically the level of skills possessed by tradesmen such as gypsum installers, shopfitters, joiners, carpenters tilers etc will ensure successful installation of textured panels.

    WHAT CAN YOU FASTEN TEXTURE PANELS TO?

    They can be fastened to masonry walls, wooden or timber-based boards, stud partitions…. In fact almost any common wall substrate. ARE TEXTURE PANELS EASY TO CUT AND FORM? Yes – common methods of cutting include angle grinder or mini-grinder with diamond blade, jigsaw or table saw. You can easily incorporate doorways, returns, etc DO  TEXTURE PANELS JOIN UP? Nearly all panels are designed so the features meet with those of adjacent sheets.

    CAN TEXTURE PANELS BE CURVED?

    Yes. They can be curved to fasten to a curved substrate with ease. Please speak to our Technical department for advice.  

    CAN TEXTURE PANELS BE USED IN WET ROOMS?

    Yes, the panels are fine exposed to water and moisture and is essentially waterproof.  

    DO TEXTURE PANELS REQUIRE ANY MAINTENANCE?

    They are virtually maintenance free but can benefit from dusting or hovering with soft brush attachment if you wish. They can be wiped with a damp cloth.  

    HOW DO YOU CLEAN TEXTURE PANELS?

    They can be cleaned with water, and if required add a weak soap solution. Do not use detergent or abrasive cleaners.  

    ARE TEXTURE PANELS FIRE RESISTANT?

    Standard grade panels are rated as achieving Class 3. FR grade panels have been tested as achieving Class 1 (BS 476:Part 7:1997 Surface Spread of Flame) and Euro Test Bs 3,d0 and can be described as Class 1 under the Building Regulations.  

    CAN TEXTURE PANELS BE REPAIRED?

    They are very robust, but can easily be repaired or altered if necessary using the same techniques and processes as the original installation.  

     CAN TEXTURE PANELS BE REUSED?

    Yes. They can be removed and re-installed elsewhere using the same techniques as the initial installation.  

    DO TEXTURE PANELS REQUIRE PAINTING?

    They are self-coloured so will generally only require painting of any joints or fixing positions to blend in to the rest of the panel. However, if you wish to paint them for emphasis or to a different colour they can be over-painted in internal applications.    

    ARE THERE ANY SPECIAL PRECAUTIONS TO OBSERVE WITH TEXTURE PANELS?

    Always wear correct PPE when handling or working with building materials.   Please note that due to the natural elements used in creating Elements that colours can vary between panels and batches, and images of the product are only indicative of the finished product. We reserve the right to alter specifications and details without notice.

Shipping

  • Is online shopping available to international buyers?
      Currently sunsource.com.mt delivery is only available to Malta & Gozo